Shipping
OUR SHIPPING POLICY:
All our clothing is custom made to order. Every item is individually printed, cut, pressed and sewn according to size and takes approximately 2 - 5 business days before shipment.
U.S. Shipments:
Orders take approximately 3 to 5 days to arrive once shipped within the U.S. and you will receive a USPS tracking number in the shipment confirmation sent to you.
International Shipments:
Australia / New Zealand and Canada
Shipments take approximately 7 to 15 business days to arrive from the U.S.
Germany / Netherlands / France and United Kingdom
Shipments take approximately 5 to 15 business days to arrive from the U.S.
To any other international destination
Shipping can take anywhere between 8 to 15 business days to arrive, customs dependent.
Customs delays are possible and unavoidable from our end, if your customs office is slow or backed up particularly during the holidays, your package can take up to 180 days to arrive.
FAQ
- Q) How much is the shipping cost?
- Q) Do you offer bulk discounts?
Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 5 or more products, please contact us, and we’ll be happy to work on a discount for you.
you simply pay the cost of our shipping fees to send it to you.
Q) I've ordered two or more items, but only received one, why?
Sometimes items from the same order will be split into different packages in order to avoid additional fees.
You should receive any missing components of your order within two (2) weeks. However, if you don't – let us know. You can contact our support by emailing:
info@urbanpsy.com
Please keep all delivery packets as we will require them for evidence of shipment.
- Q) Where can I find my tracking no?
- This will be emailed to you once it is shipped and also updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 60-day return policy if the item does not arrive.
- Q) Where is my order?
- Please make sure to check your tracking number to see where your order currently is. If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.
- Q) What do I do about customs fees?
- You will need to bear the cost of any custom or import fees outside of the total price of your order from urbanpsy.com That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low.
- Q) The color looks different on my newly received item than what I see on the website – can I do something about this?
Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same.
- Q) How secure is my personal information?
- urbanpsy.com adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
Refunds & Returns
- We offer a 100% Satisfaction Guarantee- Which means we will refund your Product cost or replace it if you don't receive your order, it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- Note: There are no refunds on shipping costs.
- Items are made to order, There are no returns for these items.
- In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via info@urbanpsy.com and we will issue a refund or resend your order. Refunds & Returns will not be processed after 14 days. Thanks for understanding!
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